Frequently asked questions

Yes. Every team arrives with professional equipment and cleaning products, including eco-friendly options on request.

Pricing depends on property size, condition and the services selected. You receive a fixed, itemised quote before we start.

All team members are background-checked, trained on our checklists and led on site by an experienced supervisor.

Tell us within 48 hours and we will return to re-clean the affected areas at no extra cost.

No. Many clients arrange key or building access. Your supervisor will share photos and an update when the job is complete.

Send the contact form, call or WhatsApp us with your property type, size and the service you need. We reply with a fixed, itemised quote, usually within the hour during working hours.

Site visits for stone restoration, facade washing and commercial contracts are free within our service areas.

You can pay by card, bank transfer or cash after the job is completed and you have walked through the result with your supervisor.

Yes. Please give at least 24 hours' notice and we will move your booking to the next available slot at no charge.

Commercial HEPA vacuums, hot-water extractors, steam cleaners, rotary polishers with diamond pads, pressure washers and purified water-fed pole systems.

We use eco-friendly, non-toxic products wherever the job allows and rinse food-contact surfaces thoroughly. Let us know about any sensitivities before the visit.

Yes, our machines need access to running water and a standard power socket. For exterior jobs we can bring purified water tanks.

A one-bedroom apartment usually takes 4–5 hours with a team of two; larger units get a bigger team so we can finish in a single day.

No. Many clients hand over keys or building access, and our supervisor sends photos when the job is finished.

Typically 4–8 cleaners depending on the number of bedrooms and floors, so most villas are completed in a single day.

Yes. Outdoor areas, pool decks and driveways can be added, and pressure washing is available for heavy sand and stains.

Ideally yes. Cleaning after furniture has been removed lets us reach every surface, cabinet and corner.

If your handover inspection flags an area we cleaned, let us know within 48 hours and we will return to fix it at no charge.

Yes. Racks, trays and oven interiors are soaked and degreased as part of every kitchen deep clean.

Yes. We rinse all food-contact surfaces after degreasing, so your kitchen is ready to use as soon as we leave.

We treat surface mould on silicone and grout. Where mould has penetrated deeply, we will recommend resealing.

Yes. We use pH-neutral cleaners on natural stone, because acidic descalers can etch marble.

Yes. Most office deep cleans take place in the evening or at weekends so your team returns to a fresh workspace.

We offer weekly, monthly and quarterly deep-cleaning plans with a consistent team and supervisor.

Clinics, gyms, showrooms, schools, building common areas and more. Tell us about your site and we will tailor the scope.

Yes. We can adopt your existing checklist or build one with you during the site survey.

Yes. We coordinate with mall management for access permits and work within their permitted hours.

Yes. Post fit-out cleaning removes construction dust, paint marks and adhesive residue before opening.

Most everyday stains lift fully. Old dye, ink or bleach marks may only lighten, and we will tell you honestly before we start.

Yes. Floor cushions, majlis sofas and bolsters are cleaned on site with the same fabric-safe method.

Usually 4–6 hours depending on ventilation. We use air movers to speed up drying where needed.

We assess delicate rugs individually and use low-moisture methods, or recommend specialist off-site care if safer.

We use low-moisture methods, so most mattresses are dry and ready for bedding within 4–5 hours.

Yes. We use non-toxic, fragrance-light products and rinse thoroughly to avoid residue.

No. On-site steam cleaning uses controlled moisture, which avoids the shrinkage risk of machine washing.

Yes. We adjust the method for blackout linings and take care around motorised tracks.

With regular pH-neutral cleaning, a polished and sealed marble floor typically keeps its shine for 12–24 months in a home.

We use wet grinding with slurry control, so there is very little airborne dust compared with dry methods.

Yes, filled travertine can take a high polish, although many villa owners prefer a softer honed finish for slip resistance.

Yes. Pool decks and terraces are cleaned, restored and sealed with UV-stable outdoor sealers.

Yes. We use ride-on and large-format machines for lobbies and corridors, working overnight where needed.

Properly polished terrazzo can hold its finish for several years with routine cleaning and occasional buffing.

It contains more calcite veins and fills than many marbles, so acidic cleaners and grit dull it faster. Regular pH-neutral cleaning helps a lot.

Yes. We fill hairline cracks with tinted resin that blends with the surrounding stone before polishing.

We can deep clean and buff porcelain to remove haze. Factory-polished porcelain cannot be re-polished like natural stone.

Yes. We grind and polish concrete to a range of sheens for garages, showrooms and modern interiors.

Yes. Most countertops can be used lightly the same evening, and the sealer fully cures within 24 hours.

We can deep clean and buff engineered quartz, but it should not be ground or re-polished like natural stone.

No. It works on calcium-based stones such as marble and terrazzo, not on granite or porcelain.

Most homes benefit from resealing every 12–18 months; busy commercial floors may need it more often.

Most homes benefit from exterior window cleaning every 1–3 months because of dust and humidity.

Yes. We use glass-safe mineral removers for most hard-water spotting; very old etching may only improve.

No. Soft washing uses low pressure and paint-safe detergents designed for exterior finishes.

Yes. We use extension poles and ladders, and arrange access equipment for taller villas.

We focus on low- and mid-rise buildings. For high-rise rope access or gondola work, we can advise on specialist partners.

Commercial facades in Dubai are commonly cleaned every 3–6 months depending on location and exposure.

Used incorrectly, yes. We adjust pressure and nozzles for each surface and use soft washing where high pressure is unsafe.

Fresh stains usually lift fully; older stains soaked deep into pavers will lighten significantly.

We cover all major communities in Dubai, from Dubai Marina and JBR to Mirdif, Al Barsha and Dubai Silicon Oasis.

Same-day slots are sometimes available for smaller jobs. For villa deep cleaning we recommend booking 2–3 days ahead.

No. Pricing in Sharjah follows the same size-based rates as Dubai, with no separate travel fee for standard bookings.

Yes. Many Sharjah villas have original marble that responds very well to restoration, polishing and sealing.

We schedule Ajman bookings on set days each week, and can usually confirm a slot within 2–4 days.

Yes. We clean offices, clinics and retail units in Ajman on one-off or contract schedules.